Novibet is currently looking for a Quality Assurance Associate (Portuguese speaking) to join our Customer Care team in our offices in Athens.

Novibet, founded in 2010, is an established GameTech company that operates in Europe (Greece, Cyprus, Ireland), the Americas (Canada, Brazil, Mexico, Chile, Ecuador), and New Zealand. With offices in Greece, Malta, and Brazil, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.

Your role:

• Monitor and evaluate a high volume of calls, emails, and chats
• Discuss and explain feedback with the agents in meetings
• Help agents improve their performance with specific instructions and constant support
• Performs other duties as assigned

• Good organizational skills, knowledge of goal-setting practices
• Good knowledge of Portuguese and English
• Advanced skills in Microsoft Office
• Problem-solving capabilities to create meaningful strategies to improve support quality
• Ability to Coach & Develop other team members
• Ability to multi-task and set priorities
• Team spirit

Our employees are our most important asset and that's reflected in the way we treat our people! We are proud to offer a variety of benefits to support employees, including:

• A fun and friendly working environment
• Strong mentality of lifelong learning and professional development
• Career opportunities within a fast-paced environment
• Competitive remuneration package
• Outstanding health medical plan etc.