Customer Service Agent

Paylink Payment Institution and Principal Representative of Western Union in Greece since 1991, is looking to add to its workforce a new member for the Customer Service team, based in Athens.

Main Responsibilities:

• Answer inbound and outbound calls in a timely, friendly and efficient manner
• Identify customer needs, clarify information, provide solutions and manage complaints
• Manage and process customers and subagents’ requests in collaboration with other departments

Knowledge, Skills & Experience:

• Lyceum, IEK, BSc degree
• 2-3 years of previous experience in customer support role/customer service or equivalent
• Excellent computer knowledge (MS Office/ CRM system)
• Excellent knowledge of English language
• Strong communication, negotiation and interpersonal skills
• Customer focus and adaptability to different personality types
• Flexibility and adaptability in performing additional tasks where needed

Important Information:

• Customer Service working hours: Monday – Sunday, 8am - 9pm
• Rolling schedule

Company Offers:

• Private Μedical insurance

All applications will be treated with confidentiality.

Please send them to hr@worldbridge.gr with the indication Customer Service Agent