Thrace Plastics Group is a Greek multinational Group, which activates in the production and distribution of polypropylene & polyethylene products. The Group has production facilities in 6 countries and distribution and trade companies in 5 countries. The Group operates a distribution network which extends to more than 80 countries.

Thrace Plastics Pack, member of Thrace Group, is seeking to fill the position of:

Customer Service Representative, Export Sales

The role holder provides customer support by assisting and handling customers’ orders, account questions, billing, cancelations, complaints and other queries.

Position overview:

The job holder will be based in Athens and the role’s main responsibilities will be:

• Deal directly with Export Sales customers and respond promptly to customer inquiries
• Keep records of customer interactions, provide accurate, valid and complete information regarding customers’ data
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Record details of inquiries, comments and complaints
• Provide pricing and delivery information
• Place orders
• Customer account responsibility
• Communicate customer needs within the organization
• Perform customer verifications
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Position requirements:

• University Degree
• Fluency in English– knowledge of other foreign languages, will be considered a plus
• Customer support experience or experience as a client service representative, will be considered a plus
• Excellent computer knowledge especially MS OFFICE software, familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to prioritise, and manage time effectively
• Excellent communication, cooperation, and organizational skills.
• Strong phone contact handling skills and active listening
• Strong analytical and problem-solving skills, focused on results

The company offers

• a competitive salary
• excellent working conditions and opportunities for training and development in a dynamically changing environment.

Applicants are kindly asked to send their CV in English by e-mail at career@thraceplastics.gr, code CUSTSRV008.

At Thrace Plastics we treat your CV with strict confidentiality, we respect your privacy and we will use your private data solely for the purpose you have provided them. To learn about your rights please read our privacy policy: at https://www.thracegroup.com/gr/en/privacy-policy/