Customer Relationship Center Specialist
501-2000
Καταναλωτικά Αγαθά και Υπηρεσίες
πριν 22 μέρες
Ημ. ανάρτησηςπριν 22 μέρες
Entry / ΑρχάριοςΕπίπεδο εμπειρίας
Entry / ΑρχάριοςΠλήρης απασχόλησηΤύπος απασχόλησης
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Nespresso Head Office, Athens, Greece
Reporting to: Customer Relationship Center Operations Manager
Time of contract: permanent
Position summary
Τhe Nespresso Coffee Specialist acts as a Brand ambassador and continuously elevates the customer experience throughout the customer lifecycle by transforming each touchpoint in opportunities to build brand engagement, trust and loyalty.
A day in the life…
- Serve customers in inbound and outbound contacts by phone and/or in written directly
- Serve customers and engage with them in the rest of new, modern and innovative touchpoints such as Live Chat, emails, What’s App and Social media
- Achieve high customer satisfaction through personalized and professional communication
- Inspire customers with authenticity and help them explore their options for a tailormade coffee experience proposal
- Create customer retention and sales opportunities across outbound and inbound contacts
- Operate all tools and platforms available, such as ERP and intranet, in a steady and agile way
- Impact the customer effort positively by addressing obstacles diligently, ask questions, offer solutions and follow-up to avoid multiple problem-solving contacts, while managing exceptionally complaints
What Makes You Successful
- Experience at least 1 year in Customer service & Sales
- Excellent tone of voice: orally and written, exceptional manners and vocabulary
- Experience in multi-task and fast-paced environment, using multiple digital tools and software
- Multitasking abilities, being able to work in parallel systems and different software’s
- Mastery of CRM and customer service tools as well as Microsoft office package (word, excel)
- Proactive cooperation, initiative, results focus
- Fluency in Greek and English
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Customer Relationship Center Specialist
Μαρούσι
πριν 22 μέρες
Entry / Αρχάριος
Πλήρης απασχόληση