Teleperformance Greece collaborates with Avis, the leader in the global mobility industry, and is looking for highly goal-oriented individuals who can represent the company’s missions: convenience and flexibility.

As part of our team, you will handle daily requests in Greek via e-mail, phone, and other platforms that require an outbound call.  You will act as the first point of contact for our customers to answer, assist and solve any question, request, and issue that may arise, usually on a wide array of topics, ensuring overall customer service satisfaction.

Responsibilities:

• Handle inbound and/or outbound calls or emails providing accurate, satisfactory answers to customers queries and requests
• Complete customers’ requests in due time and with a focus on quality
• Manage customers’ complaints via phone with patience and empathy
• Guide customers through processes, products, or services (troubleshooting, navigating the company site, etc.)

What will you bring:

• Preferred Bachelor’s degree.
• Prior experience in customer service will be considered a plus.
• Fluent Greek speaking skills
• Good knowledge of the English language (oral & written)
• Knowledge of an extra language will be considered an asset.
• Car rental/leasing knowledge will be considered an asset.
• Excellent command of MS Office applications
• A positive attitude, empathy, and high work- ethic
• Customer service orientation, attention to detail
• Ability to work on flexible shifts

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Private Health Benefits
• Numerous benefits and discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• State-of-the-art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company  that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.