Microsoft collaborates with our Teleperformance Greece, providing excellent opportunities an excellent opportunity for experienced technology enthusiasts to work with the world’s tech leader!

If you speak Slovenian fluently and wish to experience working in the world of computer software, consumer electronics, personal computers and online platforms, grab this chance to join the Slovenian Microsoft Support team, in order to support customers from Slovenia.

What you will do:

Depending on the team that successful candidates will join, responsibilities vary:

• Identify customers’ needs and deliver appropriate solutions, including sales
• Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
• Assist customers to place an order and related issues
• Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring:

• Excellent communication skills in Slovenian
• Good command of English (B2+)
• Sales experience with consumer products and services will be an asset
• Technical research skills to troubleshoot customer problems.
• Advanced internet research skills
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.000 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age