By joining forces with Miele, the leading manufacturer of premium domestic appliances, we are committed to ensuring we live and work by the motto “Immer Besser”; always better.

As we are growing rapidly, we are looking for a like-minded talent to join our Customer Service team– fluent in Portuguese – who will become an integral member of a team devoted to delivering exceptional customer experiences on any given occasion.

Some of your daily tasks:

• Communicating through various channels (e-mail, chat & phone) to address product or service issues.
• Advising customers on the proper use of their electric appliances.
• Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem.
• Expediting corrections and/or adjustments; following up to ensure resolution.
• Assisting with the processing of refunds or exchanges.
• Arranging the placement of orders.

We’ll love it if you have:

• High level of fluency in Portuguese
• Good communication skills in English
• Customer support/troubleshooting experience will be appreciated
• Familiarity with the brand is preferred
• Strong verbal and written communication skills utilizing active listening
• Experience within the household appliance/commercial equipment industry is a plus
• Comfortable with the use of basic technology tools
• A positive, can-do attitude that shines through every interaction

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age