Teleperformance Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, myblu™, PULZE & iD.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Job Description:

• Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products myblu™, PULZE & iD
• Resolve customer inquiries, provide support on technical issues, as well as product information
• Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of myblu™, PULZE & iD products
• Guide customers for purchases through the online store
• Stay up to date on new products, marketing initiatives, and policy/regulatory changes
• Provide excellent customer experience

Prerequisites:

• High school diploma or equivalent
• Excellent knowledge of Portuguese (both verbal and written)
• Good English language skills
• Computer literacy (MS Windows, Internet applications, etc.)
• A positive mindset and pleasant personality
• Willingness to train and learn new skills, integrity, and passion for learning
• Accountability when handling sensitive information
• Previous working experience in a similar customer service position will be considered as an advantage

 What we offer:

• Refer-A-Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
• Health care benefits and numerous other discounts
• Fully remunerated training by certified instructors
• A career path within a company of more than 12.000 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company