Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of 11.500+ employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

Take a step forward and enhance your career by working with us for the most well-known brands in the world.

What you will do:

• Handle truck and bus-related inquiries and complaints in a case-closed manner by phone, email, or chat
• Support customer in case of truck breakdowns (flat tire, engine failure, etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3^rd party for assistance
• De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties
• Answer questions about customer service, technical and product concerns, and general corporate matters
• Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry
• Answer and assist on incoming calls/emails from clients related to products, sales, services, corporate information, appointments, etc
• Maintain a customer relationship database and follow up on customer contacts

What you will bring:

• Excellent command of Bulgarian
• Good communication skills in English
• A high school diploma or its equivalent is required
• A basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred
• Previous experience working in a contact center or managing mail is preferred

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Private Health Insurance
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Private Health Insurance
• Numerous benefits and discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives 
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity