In collaboration with the tobacco industry’s world leader – a pioneer in the design of smokeless products – Teleperformance Greece has set out to deliver a smoke-free future.

Following the release of an innovative smokeless cigarette device, we are currently looking for talent with Serbian (Montenegrin) language skills to join our customer care team in Athens, Greece.

Our goal is to provide a seamless customer experience to all those who have already embraced smoke-free products, in an effort to actively contribute to the adoption of a healthier lifestyle and mindset.

What you will do:

• Educate users on how to use & take care of their devices
• Provide assistance for new purchases
• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times

What you will bring:

• Fluency in Serbian (Montenegrin)
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age