Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of 12.500+ employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

What you will do:

Depending on the team that successful candidates will join, responsibilities vary:

• Identify customers’ needs and deliver appropriate solutions, including sales
• Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
• Assist customers to place an order and related issues
• Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring:

• Excellent communication skills in Romanian
• Good command of English (B2+)
• Sales experience with consumer products and services will be an asset
• Technical research skills to troubleshoot customer problems.
• Advanced internet research skills
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age