As a German-Speaking Customer Support Representative, you will be the voice and face of Mercedes-Benz, ensuring that our clients receive concierge-level service that reflects the elegance of our vehicles. Your linguistic abilities and passion to exceed client expectations will pave the way for a new standard in vehicle care.

Responsibilities

• Managing of incoming calls, E-mails and chat.
• Identify and access customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Native or near to native German language (C1- C2).
• Very good command of English language (B2).
• Good MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Benefits

• Competitive Remuneration package.
• 14 salaries per year.
• Extra bonus depending on the performance appraisal.
• Private life & health insurance.
• Relocation Cost (for candidates outside Greece).