By joining forces with JTI – Japan Tobacco International, the international tobacco and vaping division of Japan Tobacco Inc, we share a common goal: to be committed to making our business not only the fastest growing, innovative and sustainable of its kind, but also to deliver nothing less than the very best! At Teleperformance Greece, we are looking for Latvian & Russia speaking talents who will be the primary point of contact for customer requests, representing JTI.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Your responsibilities:

• Be the primary point of contact for customer requests, representing JTI, one of the world’s most esteemed companies in the tobacco industry.
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience.
• Respond to inquiries about JTI’s products.
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner.
• Turn every customer into a happy customer!

 What you will bring:

• Fluency in Latvian & Russian
• Very good use of English – both in written and spoken language
• Work experience as a customer support/customer care representative will be considered an asset
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

 What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
• Health care benefits and numerous other discounts
• Fully remunerated training by certified instructors
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company