Teleperformance Greece collaborates with Canon, the leader in the fields of professional and consumer imaging equipment and information systems, and proudly offers job opportunities for technology enthusiasts to provide customer support for digital cameras & other imaging products to Serbian speaking customers.

Not sure if you can do the job? Nothing to worry about! We equip successful candidates with  complete training on the company’s imaging & optical products, as well as guidance on providing troubleshooting and technical solutions.

What you will do:

Depending on the team that successful candidates will join, responsibilities vary:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by the client statement of work as well as internal targets
• Answer customers’ inquiries and troubleshoot or escalate technical issues that they face
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring:

• Strong written and verbal skills in Serbian
• Good communication skills in English
• Tech savviness
• Solution driven out of the box thinking
• An empathetic soul with communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age