About the job

Core Skills:

• Excellent customer service and phone skills.
• Proficient in English (both written & and verbal).
• Degree in computer science, networking administration, information technology, or a similar field.
• 1 – 2 years experience conducting remote technical support with business customers
• Cisco certifications (CCNA, etc.) are a plus but not required.
• Able to provide hardware support on all Cisco product families (UCS, Routing and Switching, Security, Wireless, Telepresence, etc.).
• Familiar with Cisco hardware (including but not limited to Routers, Switches, Telepresence, UCS, etc.).
• Ability to diagnose and troubleshoot basic technical issues.