Netlink has been established in 2003, having a mission to provide advanced technical infrastructure and software for the processing of secure electronic transactions.

We are currently seeking a dedicated Customer Service Representative (CSR) to join our team. The CSR will act as a crucial liaison between our company and our valued customers.

Responsibilities
•     Handle incoming and outgoing calls
•     Communicate with customers to resolve administrative and technical queries via phone, e-mail, ticketing tool
•     Promote new products and services
•     Provide accurate, valid and complete information by using the right methods/tools 
•    Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
•     Record inquiries & data information in company’s CRM system
•     Process customer accounts and file documents
•     Maintain high customer satisfaction
•    Meet internal team targets as set out by management 

Requirements
•    Excellent English and Greek speaking and writing skills
•    Excellent communication & soft skills
•    Ability to multi-task, prioritize and manage time effectively
•    Resourceful, able to multitask 
•    Computer knowledge
•    Familiarity with current technology (ie. Android)
•    Thrive as a team player in a fast-paced, change-oriented environment
•    2-3 years prior experience in a similar Customer Support role
•    College Degree/High School