Volton Hellenic Energy SA is a Greek company that is dynamically active and is increasing its capacity rapidly in the field of Electricity Supply and Trading, in the Gas Energy Sector and soon enough in the field of Telecommunications.

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first Multiservice provider combining Electricity, Natural gas and Telecommunications. As part of its development, Volton strengthens its human resources in Athens and seeks:

Customer Care Advisor

What you will do:

• Create exceptional experiences while servicing inbound customer contacts
• Handle customer care related enquiries across touch points (inbound calls, emails, social)
• Follow company policies and customer service guidelines, record customer service inquiries

You are one of us if you meet the following:

• Have a customer centric attitude
• Be passionate for customer service
• Excellent communication skills, fluency in English and Greek
• Positive mindset and willingness to train and learn new skills
• Accountability when handling sensitive information
• Computer literacy (MS Windows, Internet applications, etc.)
• Ability of working at shifts (Monday – Saturday)
• Previous working experience in a similar customer service position will be considered as an advantage

What we offer:

• Indefinite contract
• Extensive classroom and hands on training as part of your onboarding process
• Continuous support and development through coaching and upskill training
• A clear career path and career opportunities within Volton
• Monthly bonus based on your performance over achievement over your personal targets
• Private insurance
• Corporate benefits & perks
• Modern workplace with breakout rooms and restaurant-coffee shop
• Hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays
• Join a Great Place to Work-Certified Company that promotes a positive work environment