Location: Mykonos, Greece
Starting date: May 2024
Reports to: Spa Manager
Santa Marina, a Luxury Collection Resort & Villas, Mykonos, is an uber-luxe retreat for explorers and collectors of the world’s island idyll experiences. Set overlooking the exquisite and iconic Ornos Bay, Santa Marina crucially commands the only private beach on Mykonos, making its transparent turquoise waters and white silk sands a genuine sanctuary from the public eye.
Santa Marina, A Luxury Collection Resort & Villas, Mykonos, is recruiting for a Spa Receptionist on a seasonal employment basis.
We are looking for a talented and experienced individual to join our Ginkgo Spa team of resourceful and driven professionals.
As a Spa Receptionist, you pride yourself on acting as the front of the house, delivering a high level of customer service. This includes taking responsibility for reservations, assisting retreat guests with their enquiries and welcoming guests. Spa Receptionist performs all face-to-face, phones and e-mail reception duties, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling.
Spa Receptionist handles opening and closing accounting daily; ensures ultimate guest experience through guidance inside the Spa and Fitness areas.
Is very warm and welcoming when assisting guests; smiles and maintains eye contact.
Reads the morning reports to ensure awareness of all staff on all arrival, in house and departure guests with special attention to VIP’s return guests, profile guests, etc.
Describes and sells Spa services and products according to the guest’s preferences.
Up sells treatments and services in intuitive and sensitive manner according to guests’ needs and preferences.
Focus on meeting/exceeding retail and spa treatment targets.
Knows amenities, equipment, products, treatments, packages, special current promotions of spa and fitness including benefits, indications & contraindications.
Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine.
Actively offers operational, employee and customer (internal and external) related feedback to management.
Reports maintenance deficiencies, guest comments, glitches, etc. to Spa manager and relevant departments.
Understand all safety procedures specific to usage of spa and fitness equipment and products.
Organizes and schedules all guest bookings in an efficient manner.
Operates the Spa software system Afrodite for spa reservations and other functions.
Processes all charges, sets up and handles gift certificates.
Organizes the inventory of retail.
Handles guest complaints and notifies spa management.
Sets up and maintains Spa public areas in an immaculate manner; maintains stocks of operating and guest supplies in the work areas.
Performs other tasks or projects as assigned by management.
Experience, Requirements & Skills
- Previous experience in a similar role or extensive experience as a (spa) receptionist within a luxury spa/luxury hospitality is a plus.
- Attention to detail, ability to multi-task and prioritize.
- Excellent interpersonal skills and personal presentation.
- Outstanding communication skills and command of the English and other languages are essential.
- Guest centricity and understanding of the importance of guest’s preferences.
- Working computer skills and knowledge including but not limited to Excel, Word and Internet.
Note: In order to deliver exceptional five-star guest service, it is also important that you are willing to learn.
- Competitive compensation package.
- Ongoing training opportunities.
- Staff Accommodation & meals on & off duty.
- Uniform provided and laundered.
- Free Parking.
Successful candidates for our Spa Receptionist opportunity will demonstrate genuine dedication to Santa Marina Resort & Villas and show a commitment to consistent quality in our product and service.
If you are interested in this exciting opportunity to grow within the most innovative hospitality operator, please apply now by sending an English up-to-date CV and a recent photograph.
We will recruit the first suitable applicants, so apply early as we may close earlier. In the event of a successful application, we will contact you to arrange an interview.
Please note CVs not fulfilling the above prerequisites won’t be taken into consideration.