Are you passionate about jewelry and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Specialistis to join the team.
Every day people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice people’s love, join our team!
What you will do:
- Handle calls, emails and chat with a sense of French
- Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
- As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
- Handle account and billing issues, along with order upselling, troubleshooting, fraud orders and returns, based on policy provided through training guidelines.
- Exchanging ideas and solutions with your colleagues!
- Turning every customer into a happy customer!
What you will bring:
- Excellent command of French
- Good knowledge of English
- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Ability to multitask and have strong interpersonal skills.
- Ability to work in rotating shifts and availability to work overtime when/if required.
- Work experience in customer support will be considered as an advantage
- A positive and adventurous attitude
What we offer:
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring a Friend and get up to €3.500 depending on the language
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises, providing a great working environment with relaxing break areas
- The opportunity to work for a Great Place to Work-Certified Company
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. For these reasons, we invite you to join our big family.