Main Tasks

• A professional approach in promptly answering customer inquiries and to provide information about our products and services.
• Manage and assist students with their inquiries and issues whilst studying in different countries across Europe.
• Manage various social media correspondence on different forums for the organization.
• Escalate unresolved queries to respective departments across the organization for accurate resolution
• Supporting students by responding to questions and queries in a timely manner.
• Maintaining records of interactions with students & customers.
• Appropriate and timely follow-ups wherever required.
• Work with various teams across the organization to resolve any issues or concerns.
• Language requirements: English native speaker.
• MS Word and Excel is essential.
• Supervising a small team to create online virtual events.
• Working on and reporting to the company manager regarding various business development projects.