- Are you passionate about delivering exceptional customer support and making a real impact on people’s lives? 🎯
- Do you speak Italian and English fluently? 🔊
- Would you like to join a global leader in healthcare technology with strong career development opportunities? 📈
ManpowerGroup Greece, on behalf of its client, a global leader in Healthcare Technology, is looking for an Italian-Speaking Customer Service Representative to join their team.
📌 Location: Athens, Greece
📍 Working Model: Hybrid (on-site during training)
🕘 Working Hours: Monday – Friday, 10:00 – 19:00 (1 hour daily break included)
📄 Contract: Permanent, Full-time
What you will do:
Provide high-quality support to patients using advanced diabetes management technologies, ensuring a smooth onboarding experience and ongoing assistance.
More specifically:
- Deliver reliable customer support to Diabetes patients in Greece and Italy
- Provide technical and administrative support related to company products
- Guide patients through onboarding via inbound and outbound communication
- Handle inquiries and resolve issues following internal processes and quality standards
- Build strong relationships with patients and support them throughout their therapy journey
- Demonstrate empathy, patience, and professionalism in every interaction
- Accurately document all interactions in CRM systems
- Collaborate with internal teams to ensure seamless communication
What we are looking for:
- Bachelor’s degree or High School diploma
- Fluency in Italian and English (Greek is a plus)
- Previous experience in customer service, contact center, or support roles (preferred)
- Strong communication and interpersonal skills
- High level of empathy and emotional intelligence
- Good knowledge of MS Office
- Ability to multitask and work in a structured environment
- Team-oriented mindset and strong organizational skills
Compensation package and Benefits:
✔️ Competitive compensation package
🥗 Monthly meal vouchers (Ticket Restaurant)
🩺 Private Health Insurance
📖 Continuous training in an innovative multinational working environment
🌍 Opportunity to contribute to meaningful healthcare solutions
👥 Recruitment Process:
- If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
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