Tresor Hospitality is looking for an Office Coordinator to join the team in Glyfada main office.

Responsibilities:

• Greet visitors when they arrive at the office and take beverage/coffee orders.
• Responsible for incoming and outgoing mail, answer phone calls, and provide requested information.
• Prepare meeting room and as for use by printing relevant documents and setting up any devices that will be used.
• Monitor office supplies inventory and place orders and maintain the general upkeep of the premises.
• Arrange logistics for all external and internal meetings.
• Follow office workflow procedures to ensure maximum efficiency.
• Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.).
• File documentation relating to employees and projects.
• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Directs all guest requests and issues to the proper departments; follows through to ensure requests and issues are fully resolved.

Prerequisites:

• Proven experience in a similar role and environment
• Empathy towards your customers and colleagues
• Pride and attention to detail
• Polished personal presentation with a warm, confident and hospitable personality
• Degree from an accredited university