EmbryoClinic, Medically Assisted Reproduction Unit based in Thessaloniki, is seeking a Coordinator for Serbian-speaking patients to join our team.

Role Summary
The Serbian-speaking Patient Coordinator serves as the primary point of contact between the clinic and patients from Serbia and other Serbian-speaking regions. The role ensures a seamless patient experience from initial inquiry to completion of treatment by providing clear communication, guidance, and support at every stage.

Key Responsibilities

• Manage and respond to inquiries from Serbian-speaking patients via phone, email, and digital channels.
• Coordinate appointments, medical documentation and translation needs.
• Collaborate with medical and administrative teams to ensure efficient organization of patient treatments.
• Monitor patient progress and maintain high standards of service and support.
• Handle essential administrative tasks related to international patient coordination.

Success Metrics

• Patient satisfaction levels and percentage of positive feedback.
• Response time to inquiries and timely completion of coordination tasks.
• Accuracy and efficiency in scheduling and administrative processes.
• Consistent, high-quality communication between patients and clinical teams.

Required Qualifications

• Excellent command of Serbian and very good command of English.
• Prior experience in customer service, patient support, or an administrative role.
• Strong organizational skills and ability to manage multiple tasks simultaneously.

Preferred Qualifications

• Knowledge of Greek.
• Experience working in international settings or with patients from abroad.

What We Offer

• Stable morning work schedule, Monday to Friday, supporting work–life balance.
• A collaborative, inclusive, and patient-centered working environment within a specialized gynecology clinic serving international patients.
• Clear career growth pathways as the clinic continues to expand its international patient services.
• Modern, comfortable workspace and access to technology tools that support efficient patient coordination.

We will contact all candidates whose profile matches the role requirements.