Job Overview:
We are seeking a detail-oriented and proactive Business Operations Specialist to join our dynamic team in Athens. This role is central to managing and coordinating various business processes, with a primary focus on ensuring smooth order management, facilitating seamless communication with clients, suppliers, supply chain & logistics partners, and supporting efficient import-export operations. The ideal candidate will bring hands-on experience, strong aptitude for organizational excellence, and a commitment to delivering high-quality service, driving efficiency in a dynamic fast-paced FMCG environment at the heart of our operations in Greece.
Key Responsibilities:
Order Management: Process orders, track progress through to delivery, ensure timely invoicing, and manage the entry of all related documentation.
Logistics Coordination: Liaise with shipping companies to schedule shipments and handle import/export logistics, ensuring compliance with FMCG standards.
Supply Chain Communication: Keep customers and suppliers informed of the latest developments in supply chain processes and manage inquiries effectively.
Inventory and 3PL Tracking: Oversee third-party logistics (3PL) inventory, maintaining accurate stock levels and coordinating any adjustments.
Financial Monitoring: Track and manage customer and supplier payment balances, ensuring timely settlements and resolving discrepancies.
Commercial Policy Development: Assist in drafting commercial policies and support the periodic renewal of price lists.
Transaction Monitoring: Handle the tracking and entry of securities, including the entry of commercial documents into company systems.
Sales Monitoring: Regularly analyze turnover by customer, supplier, category, and promotional activities to identify trends and areas for improvement.
Position Qualifications:
Education: Bachelor’s degree in Economics or a related field; postgraduate studies in relevant areas are advantageous.
Experience: Minimum of 3 years in a similar role within the FMCG sector, with hands-on experience in import-export and supply chain processes.
Technical Skills: Proficiency in MS Office and commercial software; familiarity with ERP systems is preferred.
Language Skills: Proficient in Greek, English; knowledge of additional languages (e.g., Italian, Arabic) is a plus.
Professional Skills: Strong organizational, analytical, and problem-solving skills with a commitment to teamwork, consistency, and professionalism.