• Do you have experience in managing customer inquiries efficiently?
• Are you familiar with order management systems?
• Do you want to join a global leader in the field of water treatment, hygiene, and infection prevention?

ManpowerGroup Greece, on behalf of our client, a leading multinational chemical company, is seeking a Customer Service Representative (Β2Β).

📌 Location: Chalandri
📍 Working Model: Hybrid
📅 Working days & hours: Monday to Friday, 08:30–17:00 or 09:00–17:30 (including break time)
📃Contract: 6 months with prospects of renewal
🖋️You will be reporting to: Customer Service Supervisor

What you will do:

In this role, you will efficiently enter orders using SAP, register complaints, handle delivery and customer inquiries. Typically, a CS Representative responds daily to incoming calls from customers and field sales associates in a manner that maintains good external/internal customer relations.

More specifically:

• Handle incoming calls in a prompt and professional manner
• Places & processes orders, monitor order status, handle customer requests and inquiries
• Contact 3PLs and Sales team to provide knowledgeable information to customers
• Contribute to team KPIs and ensure compliance with external & internal auditing requirements
• Provide overall reliable customer service in area of responsibility & back up in other areas of the department such as Returns from customers, Equipment on Loan, Equipment on Rent, Exports, Department Reporting and Billing
  
  

What we are looking for :

• University Degree in Business Administration or other relevant areas
• Prior working experience in Customer Service, preferably in a multinational organization
• Experience working with SAP will be considered an asset
• Proficient with Microsoft Office
• Excellent knowledge of English language (verbal & written communication)
• Previous experience using a multi-line telephone system is desirable
• Ability to interact professionally with others and work independently in a fast-paced environment
• Strong problem solving and interpersonal skills
   

Compensation package and Benefits:

✔️ Competitive compensation package
📖 Continuous training on innovative products and solutions

👥 Recruitment Process:

• If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
• As for the next steps, there will be 1 more interview with the client either in person or online.
  
  

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