Location: Kalochori,  Thessaloniki
Company: ICAP Contact Center (on behalf of a leading tech-driven last-mile logistics company)
Employment Type: Full-time

Are you ready to join one of the fastest-growing players in the smart logistics industry?
ICAP Contact Center, on behalf of an innovative company that specializes in automated parcel locker solutions, is seeking a Customer Warehouse Service Representative for its Thessaloniki operations. If you're customer-focused, a great communicator, and eager to grow in a fast-paced environment, we’d love to hear from you!

🔹 Key Responsibilities:

• Act as the go-to contact for customers regarding delivery delays, damaged parcels, and pickup inquiries

• Manage inbound calls, emails, and in-person requests with professionalism and empathy

• Coordinate with internal warehouse and dispatch teams to resolve issues efficiently

• Maintain accurate and detailed logs of customer interactions and solutions provided

• Escalate unresolved cases to appropriate departments

• Conduct follow-ups to ensure full customer satisfaction

• Identify and report parcel irregularities (damaged, misplaced, or returned items)

• Assist with basic inventory and stock-related tasks

• Ensure the workspace remains clean, safe, and organized

✅ Required Qualifications:

• Previous experience in customer service or warehouse/logistics support

• Strong verbal and written communication skills in Greek – English knowledge is a plus

• Excellent problem-solving and organizational abilities

• Familiarity with basic computer systems (MS Office, CRM tools, etc.)

• Team spirit and a proactive, can-do attitude

• Flexibility and willingness to work in a dynamic environment

• High school diploma (TEI/IEK degree in logistics or business is a plus)

🌟 What We Offer:

• The opportunity to work with a highly innovative and rapidly expanding company in the parcel delivery sector

• A modern, tech-enabled work environment

• Competitive salary package and benefits

• Paid training and support from experienced team leaders

• A people-centric culture that values growth and collaboration

• Long-term career development prospects