Location: Athens (Attica Region)
Company: ICAP Contact Center (on behalf of a pioneering parcel delivery company using automated smart lockers)
Employment Type: Full-time

Are you looking to build your career in a company at the forefront of last-mile delivery innovation?
ICAP Contact Center, on behalf of a fast-growing logistics tech firm, is searching for a Customer Warehouse Service Representative to join its Athens hub. This is a unique opportunity to contribute to a company that’s reshaping how parcels are delivered and picked up across Greece.

🔹 Key Responsibilities:

• Provide frontline support to customers regarding lost or delayed parcels, complaints, and delivery status inquiries

• Handle inbound communication via phone, email, and in person in a courteous and effective manner

• Work closely with internal teams (warehouse, dispatch) to investigate and resolve issues

• Accurately document customer interactions and case resolutions in internal systems

• Escalate complex or unresolved issues to the appropriate departments

• Follow up with customers to ensure successful resolution

• Identify and log any discrepancies related to parcel handling

• Support general inventory and warehouse processes when needed

• Maintain a clean and efficient work environment

✅ Required Qualifications:

• Prior experience in customer service or logistics is highly desirable

• Strong communication and interpersonal skills

• Good command of Greek; basic English knowledge is an advantage

• Ability to manage multiple tasks and work effectively under pressure

• Familiarity with computer systems and customer service platforms

• Team player with a hands-on and problem-solving mindset

• High school diploma required; post-secondary education in logistics or business is a plus

🌟 What We Offer:

• A stable full-time position in a tech-forward, people-first organization

• Work in one of the most promising and evolving sectors in Greece

• Comprehensive training and ongoing support

• Competitive salary and benefit package

• A collaborative, respectful, and growth-oriented work environment

• Real opportunities for internal mobility and professional development