Job Title: Technical Department Administrator
Seniority Level: Mid – Minimum 3 Years of Experience Required
Location: Palaio Faliro, Athens, Greece (soon to be transferred to Metamorfosi)
Job Type: Full-Time
Type of Employment: Onsite
About SysteCom:
SysteCom, a member of QnR Group, is a leading technology provider committed to delivering innovative Cybersecurity & IT Infrastructure solutions and services to businesses of all sizes across various sectors. Our mission is to empower organizations with cutting-edge technology solutions that drive efficiency, productivity, and growth.
Position Overview:
We are looking for a Technical Department Administrator (TDA) to support the daily operations of our Technical Department and work closely with all company teams.
Key Responsibilities:
The Technical Department Administrator will be responsible for:
- Monitor and maintain daily operations in the Ticketing Portal (tickets, tasks, contracts, customer records)
- Track and communicate with clients and partners to follow up on tasks and service updates
- Collaborate closely with the Technical Manager and internal departments
- Review and verify automated service reports for accuracy and completeness
- Monitor contract consumptions and renewals
- Managed the Technical Department personnel schedule and internal team planning
- Prepare and send weekly/monthly/quarterly reports
- Maintain updated records of CVs and certifications
- Oversee per-call support requests, draft and dispatch service agreements, and confirm customer approvals
- Organize project sign-offs and ensure timely follow-ups and documentation storage
Requirements:
Must-have qualifications:
- Minimum of 3 years of experience in a similar role (Operations Assistant, Office Administrator, Office Assistant), preferably in an IT company
- Understanding of Technical Department procedures
- Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
- Fluency in Greek and English (written and verbal)
- Professional business mentality
- Strong organizational and time management skills
- Excellent communication and customer service skills
- Attention to detail and ability to take initiative
Nice-to-have qualifications:
- University or College Degree in a relevant field
- Knowledge of ERP systems
Additional Skills
- Strong problem-solving and logical thinking abilities
- Excellent customer service and interpersonal communication
- Ability to work effectively under pressure
- Results-oriented mindset
What We Offer
At SysteCom, you’ll work in a high-standard business environment alongside experienced and certified professionals. You’ll have access to all the tools and support needed for personal and professional growth.
We offer:
- Competitive salary based on qualifications
- Continuous training and development in a fast-growing environment
- A modern and professional workspace
- Autonomy in your role with mentorship and guidance
How to Apply:
Interested candidates are invited to submit their resumes to hr@systecom.gr with the subject line “TDA – [Your Name]”.
Notes:
SysteCom is an equal-opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.
All personal information presented to us, either in writing or verbally, will be treated with strict confidentiality and under all applicable data privacy regulations. (SysteCom Information Security Policy)
All applications will be considered, and you will be contacted only in case you are shortlisted for a personal, remote, or onsite meeting. In any case, we strongly encourage you to stay in touch and keep monitoring our open vacancies and LinkedIn page!