Howden Hellas, a leading multinational insurance and reinsurance broker in Greece, offers you the opportunity to join a dynamic team of experts in risk management, insurance solutions, and client-focused advisory services. As part of the global Howden Group, we combine local expertise with international reach, delivering tailored solutions across industries.
We are looking for an International Private Medical Insurance (IPMI) Operations Assistant, to join our dynamic team!
📍 Location: Athens 💼 Full-time | Permanent
About the Role
We are seeking a detail-oriented and proactive International Private Medical Insurance (IPMI) & Travel Operations Assistant to support our operations team in delivering exceptional service to our sales channels and local & global clientele. The ideal candidate will play a critical role in the administration and coordination of international health & travel insurance policies, ensuring efficient handling of policy servicing, claims processing, and customer support.
Key Responsibilities
- Support claims processing by verifying documentation, tracking claim status, and escalating complex issues when necessary.
- Assist with the administration of IPMI policies including policy issuance, renewals, and endorsements.
- Liaise with insurers, underwriters, brokers, and third-party service providers (e.g. hospitals, medical professionals) to ensure timely and accurate policy servicing.
- Maintain and update policyholder information and ensure data accuracy in internal systems.
- Provide prompt and professional support to clients regarding coverage, benefits, claims, and administrative processes.
- Generate reports on operational performance and client servicing activities as required.
- Ensure compliance with internal procedures and international insurance regulations.
- Contribute to continuous process improvements to enhance efficiency and customer experience.
Requirements:
- Bachelor's degree and equivalent experience in Insurance, Business Administration, Healthcare Management, or a related field.
- 1–3 years of experience in insurance operations, preferably within international or private medical insurance.
- Alternatively, 1–3 years of experience with a third-party claims administrator (TPA).
Skills & Competencies:
- Excellent command of both English and Greek, written and spoken.
- Strong understanding of international health insurance products and services.
- Excellent communication and interpersonal skills.
- High attention to detail and accuracy in data entry and document handling.
- Strong organizational and time-management skills.
- Ability to work collaboratively in a multicultural and fast-paced environment.
- Proficient in Microsoft Office Suite and familiar with insurance CRM systems (Bluebyte).
Preferred Skills:
- Certification of Insurance Agent or Insurance Broker (by Greek authorities) is a plus (will be required in the future if not present)
- Additional languages are a plus.
- Experience working with international clients or expatriate populations.
What We Offer
- 💰 Competitive salary and performance-based incentives
- 📚 Opportunities for international exposure and professional development
- 🩺 Private medical insurance
- 💻Hybrid work options
- 🚀Supportive, entrepreneurial culture focused on growth, development, and collaboration
Αpply here
Code: IPMIAss/2025
All applications will be considered in strict confidence; however, only relevant profiles will be considered in the recruitment process.