ManpowerGroup, on behalf of Kärcher, a worldwide leader in cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customers, is looking for a Customer Service Agent—front Office in Patra.

Kärcher has established a renowned reputation for fostering an innovative culture, evidenced by its remarkable record of launching more than 90% of its products in the past five years. The driving force behind their achievements is undoubtedly their workforce – a team characterized by their expertise, unwavering determination, creative concepts, and loyalty to the company's mission.

100% of employees in Greece believe that Kärcher is an environmentally responsible company, 97% mentioned that they are proud to tell others that they work for this company, and 92% feel encouraged to come up with new and better ways of doing things.

We are the Kärchers - Wanna WOW with Us?

Together towards a clean world!

📌 Location: Patra

📍 Working Model: On-Site

🖋️You will be reporting to: Branch Manager

Duties/Responsibilities:

• Customer Assistance
• Information and Counselling about Retail products, Spare parts/accessories
• Issue resolution with transport for customer deliveries
• Customer Complaints and claims assistance
• Support between internal departments, Kärcher branches, and customers
• Support for the internal and external commercial Network
• Sales support to the store customers
• Marketing Orders entry, Management, and support for their Campaigns
• Entry Management of General Customer Orders
• Issues Resolution with Standard & online channel orders
• Management support to the Logistics Department and the External Operator
• Reimbursements
• In-store stock management in collaboration with the Branch Manager
• Stock census in collaboration with the Branch Manager
• In-store customer experience optimization

Candidate’s Profile:

• A medium or High Degree in Professional Training, in Administration and Accounting will be valuable
• Minimum of 3 provable years of experience as a Customer Service agent
• Fluent in the English language, written and spoken.
• IT knowledge, at a user level (Word, PowerPoint, Excel)
• SAP knowledge will be valuable
• Organizational skills
• Customer-oriented
• Team worker
• Analytical Skills and detail-oriented

Benefits:

• 💰Competitive Salary
• 🏥Medical Insurance
• 📈Bonus scheme

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece