Areas of Responsibility

1.Collections & Debt Monitoring

• Active Debt Recovery: Perform both reactive and proactive debt chasing, ensuring that customers' debts are collected in line with contracted payment terms.
• Balance Oversight: Monitor customer account receivable balances and ageing reports to identify overdue invoices and potential payment issues.
• Persistent Communication: Follow up with customers via phone, email, and written correspondence; maintain professional and courteous communication while remaining firm in pursuing collections until final settlement.
• Account Reconciliation: Regularly reconcile customer accounts and handle any discrepancies or disputed invoices in collaboration with the accounting team.
• Record Keeping: Maintain accurate and detailed records of all collection activities and customer interactions.

 

2.Credit Assessment & Risk Management

• Risk Evaluation: Conduct credit assessments of new and existing customers to determine appropriate credit limits based on financial data and history.
• Policy Enforcement: Build and maintain positive relationships with customers and partners while ensuring strict adherence to company credit terms and policies.
• Inquiry Management: Address customer/partner inquiries and concerns regarding credit and payments promptly and professionally.

 

3.Reporting & Budgeting

• Financial Analysis: Provide weekly/monthly reports of expected collections and analyze data and KPIs relevant to the role.
• Cash Flow Forecasting: Forecast inbound cash receipts and update cash flow forecasts to ensure alignment with approved budgets.

 

Required Knowledge, Skills & Abilities

• Experience: 2-3+ years in a similar Credit Control or Collections role (Travel sector experience will be considered a plus).
• Education: Bachelor’s degree in Finance, Accounting, or Business Administration, or a related field.
• Languages: Fluency in English (written and verbal) is mandatory.
• Software: Proficiency in MS Excel (Advanced); experience with Power BI is a benefit.
• ERP: Mandatory experience with ERP systems (Microsoft Dynamics, S1 ERP or similar).
• Negotiation: Strong communication and negotiation skills with a firm but professional approach.
• Analysis: Excellent analytical skills and high level of accuracy/attention to detail.
• Methodology: Methodical approach to problem-solving and ability to manage multiple priorities.

 

Benefits

💼 A competitive compensation package and bonus scheme

🌱 Personal development opportunities

🌟 Excellent working environment

🚌 Private transportation from/to Elliniko metro station

🍽️ Monthly allowance for lunch expenses

🏥 Private Health Insurance plan