Novibet is looking for the next Reactivation Sales Agent to join our team in our offices in Athens.
Is communication your strongest skill? Are you passionate about online gaming?
If yes, then we would like to meet you!
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe and Mexico through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
Your role
- Contact existing customers in order to reactivate their accounts
- Promote special offers and tailor made campaigns based on their preferences
- Anticipate the needs of clients and address them accordingly
- Develop strong customer relationships and enhance engagement
- Implement customer retention strategies to increase business loyalty
- Collaborating with CRM team and other departments to ensure high level campaign results
- Update the customer database for targeted marketing activities
- Improve customers satisfaction practices based on clients feedback
Requirements
- Prior experience in a similar role in sales or customer care
- Solid academic background
- Good understanding of online gaming products
- Professional fluency in both Greek and English
- Computer literacy
- Excellent communication and interpersonal skills
- Result driven and customer centric personality
- Flexibility to work on shift rotation
Benefits
At Novibet, we do value our people! Our team consists of passionate and highly aspirated professionals who strive for innovation daily! We support everyone to rise and reach their highest potential within a fun, fast-paced and challenging working environment!
We are proud to offer our team the following:
- Competitive remuneration and benefits package including bonus scheme
- Recognition and reward programs to recognize your achievements and contributions
- All the gear you need to support your everyday work life
- A lot of special celebrations, sports and well-being events and team bonding activities
- Supportive team - friendly, international and multicultural environment
- Focus on our people's career development, empowering our team with internal rotation continuous feedback and training