On behalf of our client, Elpedison, we are looking to recruit a Customer Loyalty Program Manager.
This role offers a direct contractual association with Elpedison, ensuring that you become an integral part of our client's payroll and contribute your skills to their esteemed organization. Please be aware that our role is exclusively focused on overseeing the recruitment process.
The company
Elpedison is the first independent energy utility in Greece, and a leader in providing outstanding and innovative energy solutions. Elpedison, with its two privately-owned power plants in Thisvi (Voiotia) and Thessaloniki, with a total installed capacity of 820 MW, uses natural gas as fuel and ensures a clean and continuous electricity flow, based on a highly environmentally friendly power generation process. We operate with enthusiasm in what we do and we pride ourselves of offering our employees a place where they can excel, creating value.
We are currently looking for a Customer Loyalty Program Manager to define and execute the company’s customer loyalty and retention strategy, ensuring long-term customer engagement and satisfaction. With end-to-end responsibility, a Loyalty Program Manager designs and manages impactful loyalty programs, leveraging data-driven insights and fostering customer-centric initiatives that drive business growth. The role reports directly to the Customer Experience & Operations Design Section Manager. The ideal candidate should be highly analytical, strategic-minded and experienced in leading loyalty programs.
Main Responsibilities
- Develops and executes the overall loyalty and retention strategy, by conducting ROI and benefits analysis to maintain alignment with business objectives and market trends.
- Defines the requirements for loyalty-related projects, prepares RFIs/ RFPs and participates in UATs.
- Implements and manages loyalty schemes and initiatives, ensuring seamless execution and maximum customer engagement through cross-functional collaboration.
- Analyzes customer behavior, segmentation and payment patterns to refine retention strategies, optimize ROI and predict loyalty trends.
- Establishes KPIs, monitors loyalty programs’ effectiveness and prepares executive reports with actionable insights for continuous improvement.
- Stays ahead of market trends to ensure the company’s programs remain competitive and innovative.
- Manages the loyalty and retention budget, reinforcing the efficient allocation of resources for maximum impact.
- Collaborates with commercial, digital, operational and customer-facing teams to maintain high customer loyalty and retention experience.
- Leverages CRM and digital tools to enhance customer segmentation, campaign execution and real-time tracking of established loyalty metrics and KPIs.
Requirements
- BSc in Economics, Finance, Business Administration, Marketing or related field
- MSc in related fields will be considered an asset
- Minimum 5 years of relevant professional experience in Loyalty/Retention roles
- Prior experience within Energy sector will be highly appreciated
- Proven experience in Loyalty Program Management, CRM and retention strategies, with a track record in designing and executing impactful initiatives
- Proficiency in CRM systems, loyalty platforms and data visualization tools
- Excellent command of the English language, both verbal and written
- Strong analytical skills with data-driven mindset
- Excellent project management and strategic planning abilities
- Strong communication and stakeholder management skills
- Adaptability and innovation with proactive approach to problem-solving
Benefits
- Competitive salary
- Performance-based variable pay
- Ticket restaurant card
- Transportation reimbursement
- Private Health Insurance coverage
- Pension Scheme
- Home electricity discount
- Continuous learning & upskilling opportunities and access to our online training platform
- Flexible work from home options available #LI-Hybrid