Jumeirah Group in Dubai is hiring:
CONCIERGE EXECUTIVE
Responsibilities
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To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
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To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
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To place emphasis on and sell in-house restaurants, facilities and other destinations.
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To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
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To reconfirm guest flights and leave confirmation messages to guest.
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To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
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To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
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To report and log guest comments ensuring complaints are resolved as soon as possible.
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To comply with the requirements of the Executive Offices delivery of documents and messages.
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To send the lost and found items to Security.
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To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
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Attend briefings and meetings as requested.
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To ensure a smooth and efficient operation of the guest services and information services.
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To ensure that all guest messages/mail/telexes/parcels are handled and distributed Cla ssif icat ion : Pu blic within 20 minutes of receipt.
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To forward mail as requested by the guests and maintain a record.
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To handle unclaimed mail and arrange to have it returned periodically.
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To ensure that an up-to-date extensive selection of booklets, guides, maps and brochures is available and maintained at all times.
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To ensure that stamps are available at all times and are affixed in the presence of the guest.
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To ensure that the desk
Qualifications
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Secondary Education
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2 years guest service experience in a 5-star Hotel
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Fluency in written and spoken English
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Knowledge of front office application.
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Local Area Knowledge
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Clef d'Or preferred
Benefits
- Accommodation
- Meals
- Uniform
- Laundry
- Travel Expenses
- Daily bus from/to work
- Friends & Family Discounts
- Private insurance