Kariera's Hiring Solutions team is looking on behalf of a client-company, operating in beauty industry, a Digital Loyalty Manager.

Key Responsibilities:

• Responsible of the strategy & execution of loyalty reward program within budget and relevant to brand.
• Create annual & seasonal customer experiences: from conceptualization to execution to drive customer retention, increase CLV and brand advocacy
• Responsible for high ROAS CRM campaigns for cross sell/ upsell
• Design web/app customer journeys and ensure timely delivery by vendor
• Drive implementation of industry leading new features & content in order to reach registration/ retention targets
• Maximise customer registrations to the loyalty scheme via digital & instore activations
• Recruit and retain new customer/revenue across all of our sales channels
• Analyse user adoption rates through sellout reports, surveys and field research
• Manage daily/weekly and monthly processes (vendors)
• Report results, KPIs and Insights

Job Requirements:

• Bachelor degree in Business, Marketing or related field
• 3-5 years of experience in Digital Loyalty/CRM programmes
• Experience in cosmetics/luxury brands will be considered a plus
• Experience in Tools: BI/Google analytics/Klaviyo (email/sms) or, One signal (push notifications) other CRM tools will be a plus
• Strong Communication and influencing skills
• Strong ownership skills and flexibility
• Analytical, reporting and presentation skills
• Critical thinking combined with a problem solving attitude
• Good grasp of financial data
• A natural Entrepreneurial way of thinking
• Experience in advance analytics will be a plus

Those interested are kindly requested to send their CV below, and a member of the kariera.gr team will contact the candidates who meet the specifications.