Salescode enables and supports growth for the SaaS industry. We build and deploy sales teams globally, efficiently, and faster than anybody else.

We focus on the software industry and provide tailor-made sales services throughout the entire sales cycle on a global scale. Our 800 experts develop and implement sales ecosystems for our industry-leading customers across 190+ countries. Years of experience in complex B2B sales environments enables us to outperform customer expectations and drive outstanding results for our clients.

Our customer provides data storage hardware and software products and services. They are leading the hybrid of cloud and on-premises data storage market with multiple applications in different industries.

Role:

• You create scheduling adherence and notify support personnel
• You execute reporting packages for agents, teams, and programs to provide analysis in areas of opportunity
• You send out reports and performances updates
• You make sure processes and procedures regarding the real time management are up to date
• You conduct real time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. You also maintain a special emphasis on looking for possible downtime and telephony issues
• You are responsible for the complete development of all reports
• You create and update stakeholder reporting and competency data on a daily, weekly, monthly and quarterly basis
• You perform Root cause Analysis (RCA) to identify the appropriate actions to reduce/eliminate the defects in case of variance in performance parameters and continue to find better ways of managing the operational metrics
• You create Agent Productivity Reports using pre-defined metrics to compare individual and team performance
• You consolidate program reports and provide business analysis
• Your provide Onboarding Trainings for Salesforce.com
• You ensure the adaption of Best Practices regarding the usage of tools and processes

Your skills:

• You have 2-3 years relevant experience in analyzing business and working with numbers within the Sales environment
• You have excellent communication skills both verbal and written in English (at least C1)
• You demonstrate strong organizing abilities and process oriented work style
• You have the ability to build strong internal and external relationships
• You understand and apply knowledge of the complexities and interdependencies of business processes
• com experience would be a PLUS
• You have self-motivation to drive personal and team moral for continuous improvement
• You have proven skills in creating and automating of management reporting
• You have strong experience in analyzing management reporting
• You have strong IT literacy
• You have good time management skills as well as the ability to work to deadlines
• You pay strong attention to detail and the you have the ability to work with limited supervision
• Data consolidation, cleansing and structuring to enable BI
• You have knowledge in Power BI
• You are able to use Microsoft applications and CRM systems
• You have proven capability BI development and analytics

What we offer:

• A secure job in an exponentially growing international company
• Strong team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development program
• Mentoring program to get you started with the support of an experienced colleague
• Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
• Centrally located office

A company that is not only continuously commercially successful but also provides a sense of purpose:

• Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
• Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.