H Hotels Collection | Hatzilazarou Group one of the leading & constantly growing hotelsgroupin Greece, operating in the hospitality industry for 30 years, is offering new positions for its hotels in Rhodes.
Loyalty Developing Agent
Location:South Rhodes
Employment :Full Time
Ref: HH/LA
What to expect
The successful candidate will be expected to develop and oversee customer loyalty programs to drive sales and increase customer lifetime value. Responsible for planning and overseeing the implementation of the H Hotels’ loyalty programs, from specific promotions to the overall program structure and the consistent response to customer requests. At the same time, it is required to follow the needs of the Reservations Manager regarding the completion of emergency issues related to loyalty members reservations.
Loyalty Developing Agent will also have a close cooperation with Sales, Marketing and Reservations for planning and implementing H Hotels Collection Loyalty Club initiatives and strategy to encourage brand engagement via various programs, campaigns, and similar initiatives that boost customer retention
Primary responsibilities
- Responsible for the day-to-day coordination, management, and execution of the H Hotels Club Loyalty Program.
- Responsible for daily follow up on the program platform on new subscriptions, membership point assignments and systems/PMS updates as required.
- Sorting out any issues that may arise with loyalty members points assignment, subscriptions, and other related issues.
- Assist clients with points redemption and liaise with reservations team as to finalize bookings.
- Answering any questions customers might have about the H Hotels Loyalty Club.
- Assisting and updating hotel teams with any information required regarding Loyalty Club members
- Oversee the execution of all loyalty plans & collect data for H Hotels Customers loyalty’s club impact and efficiency of our marketing and advertising efforts
- Brainstorm effective loyalty programs, promotional initiatives, and accompanying marketing collateral
- Collaborate with internal stakeholders to support the successful sales execution
- Other loyalty club related activity as per the company’s requirements
- Update Loyalty Members data in Opera according to reservations
- Correspondence with Loyalty Members
- Dealing with daily reservations of Loyalty Members
Necessary qualifications & skills
- Bachelor’s degree in Marketing or Sales (preferable)
- Experience working in loyalty club or reservations or public relations, preferably in the hospitality or travel industries.
- Customer-service experience
- Excellent Communication written and verbal skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
- Excellent English language skills written/verbal
- Excellent communication and collaboration skills with the ability to work effectively in a team
- Strong attention to detail and ability to manage multipe projects simultaneously
Within the scope of the above position, the company offers
- Competitive compensation package and insurance
- Housing (out of the area residents) & meals
- Daily transportation to work, if needed
- Prospects for career advancement in an ever-growing group
- Continuous training in line with the company’s standards & dynamic development
- Excellent working environment in a company that cares about its employees, the environment & local communities
All submitted applications & information will be treated strictly confidential.
H Hotels Collection - Unique hotels in Rhodes
Careers – H Hotels Collection – Rhodes luxury hotels – 5 Star hotels in Rhodes