HOTEL GENERAL MANAGER

We are looking for a person with a lot of experience, contemporary perception and positioning, and dynamic, so that he/she will be able to operationally lead a newly established team and a newly established top-notch, 5 star hotel. The entire operation of the hotel will be under the full responsibility of the GM, with a two-fold goal: on the one hand, providing the best level of service to customers, in accordance with the high standards of the hotel and on the other hand, ensuring the financial success of the business for the owners. The GM will refer to both the owner and the operator of the hotel. The role commands relocation to Santorini for 7- 8 months per year.

Responsibilities:

A). Pre-opening period: setup of hotel /  setup of team / setup of processes 

• Design and perform all the pre-opening activities, in collaboration with the Owner and  the Operator
• Contribute to theFine tuning and final setup of the hotel premises, to ensure operational efficiency.
• Contribute to the organizational chart and team structure.
• Engage and contribute to the selection of head of department managers and rest roles.
• Develop and propose the hotel’s operational budget, in collaboration with the CFO and with the approval of the Owner and the Operator.
• Communicate and manage expectations of third party and internal stakeholders, regarding the opening timeline.

B). Highest level of luxury services::

• Establish and inspire a premium service culture throughout the hotel.
• Ensure high end quality at all client service points. 
• Establish, review, and constantly upgrade hotel processes with the aim of top-notch service.
• Ensure that hotel staff are at all times attentive, friendly, courteous and efficient in their interactions with guests.
• Act as the hotel’s “face” and brand ambassador for hotel guests and the local community.

C). Team Leadership:

• Build a strong management team for the hotel.
• Lead, hire, train, evaluate, and motivate the hotel's management team and staff..
• Create a team working culture throughout the hotel.
• Ensure proper training of all staff according to the hotel standards.
• Inspire ownership and responsibility values to all team members.
• Establish a performance management culture to recognize and reward top performers and support the development of all team members.

D). Hotel Performance:

• Contribute to the hotel’s operational budget preparation and have full ownership of the set targets / KPIs by the Owner and the Operator.
• Lead, update and follow up the achievement of the hotel’s budget and financial KPIs, as agreed and approved by the Owner and the Operator,  in cooperation with the CFO.
• Honor the agreed and approved budgets and plan and explain possible deviations, in collaboration with the CFO.
• Meet all financial review dates, as set by the Owner and the Operator, in a timely manner.
• Ensure the involvement of all department heads to the understanding and ownership of the hotel’s operating costs.
• Play a pivotal role in hotel sales efforts. Focus on Revenue management and propose solutions in case of deviations.
• Ensure an overall profitable hotel business, maintaining always the highest service standards.
• Effectively manage third party stakeholders.
• Ensure the highest level of Health & Safety, creating throughout the hotel’s staff a zero-risk culture.

Qualifications / Soft Skills:

• Previous senior experience in luxury hospitality management, minimum 5 years in hotel operations leadership roles.
• Ability to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effectiveness in listening to, understanding, and clarifying concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines and KPIs.
• Effectiveness in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Ability to understand and evaluate complex information, data, etc. from various sources to meet relevant objectives.
• Confidentiality and non-disclosure mentality.
• Fluent in English, other languages will be considered a plus.
• Hotel pre-opening experience will be considered a strong plus.