Front Office Agent

Key Responsibilities:

• Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
• Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
• Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
• Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
• Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
• Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
• Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
• Understanding of hotel history, services, facility information, and rates and packages.

Requirements:

• Degree in Hospitality or Travel & Tourism is highly desirable.
• Prior solid work experience as a Front Office Agent or similar roles.
• Kknowledge of the hospitality industry.
• Customer-oriented and friendly personality.
• Sound communication and administrative skills.
• Excellent command of English language
• Attention to detail and a structured way of working

Benefits:

• Opportunities for professional growth
• Competitive compensation package
• Participation in training programs and career development opportunities within the Group
• Accommodation provided (where required)
• Three meals per day at the staff restaurant