Don’t ride the wave. Be the one who starts it.
Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment.
For the 2026 season, we seek an experienced and talented individual to join the award-winning Atlantica Belvedere 5* Hotel in Kos Island as a Guest Experience Manager.
POSITION SUMMARY:
A Guest Experience Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.
Key job responsibilities:
- Provides an upscale guest service experience to guests throughout their stay.
- Handles guest complaints (actively listens) in a timely and courteous manner. Reports major resolved and all unresolved incidents to the Operations Manager / Hotel Manager.
- Works alongside other hotel departments to provide a top-notch experience for guests. Especially the Housekeeping and F&B departments on matters related to arrival time and special requests.
- Assists the F&B department in the organisation of any Special Event. Assists guests in planning special occasion events, like proposals, candlelight dinners etc.
- Monitors daily enrolments in the Loyalty Program and assist in archiving the targets.
- Handles guest correspondence, including pre-arrival email handling concerning guest requests
- Coordinates weddings in hotels that do not have a designated wedding planner. Is responsible for the planning, correspondence, legal documentation, updating the wedding calendar.
- Ensures compliance with health and quality standards as well as company’s policies
- Understanding of all hotel management best practices and relevant laws and have relevant knowledge for implementation of the following systems: ISO 9001; 14001; 22000 & 45001
Requirements:
- Degree in Hospitality Management, Tourism, Business administration or related field is a plus
- Fluency in Greek, German and English is required.
- Excellent knowledge of computer system used by the company, windows and internet facilities
- 3 years’ experience in the Hotel Industry in a luxury property, as a Guests Experience officer.
- Excellent knowledge of intercompany software. Word, Excel, Microsoft office and the internet.
- Customer service drive with outstanding communication ad active listening skills
- Excellent problem solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Good communication skills both spoken and written.
- Excellent Management skills
- Good organizational skills
- Good promotional and selling skills
- Sales and Marketing knowledge.
- Understands and follows budgeting as directed by the company.
- Excellent Supervision abilities
- Any other matter related to the maximization of financial and quality results of his/her department.
Benefits:
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development