Responsibilities:​

• The Rooms Division Manager oversees all operations related to guest rooms, primarily managing the Front Office and Housekeeping department. 
• Guest Experience: Ensuring the highest level of guest satisfaction through impeccable service, prompt issue resolution, and continuous improvement of guest experience.
• Training and supervising a skilled and motivated Front Office team, ensuring high standards of guest service and professionalism. Setting clear performance expectations, monitoring staff performance, conducting regular evaluations, and providing constructive feedback. Fostering a positive and collaborative working environment that encourages teamwork, accountability, and continuous improvement.
• Quality Control: Maintaining and enhancing quality standards throughout the hotel to ensure a consistent and exceptional guest experience.
• Guest Relations: Handling guest complaints and concerns professionally, and taking appropriate actions to resolve issues and maintain positive relationships.
• Vendor Relations: Managing relationships with suppliers and service providers, negotiating contracts, and optimizing cost-effective partnerships.
• Continuous Improvement: Identifying opportunities for improvement, implementing best practices, and striving for excellence in all aspects of hotel operations.
• Reports and Documentation: Preparing and presenting regular reports to senior management, including financial reports, performance metrics, and operational updates.

Prerequisites:

The ideal candidate should possess the following qualifications:

• Proven experience in hotel management, including a minimum of 5 years in a managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and experience with budget management.
• Exceptional problem-solving and decision-making skills.
• Knowledge of hospitality industry trends and best practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for delivering outstanding guest experiences.
• Leading by example.

Education:

• Proven experience in hotel operations, with a minimum of 3 years in a managerial role, preferably within the Rooms Division or Front Office
• Professional certifications in hotel management or related disciplines are a plus.
• Excellent Knowledge of English.
• Proficiency in hotel management software & PMS Systems (Webhotelier, HART, Hotelizer, Protel, Pylon) and Microsoft Office Suite (Word, Excel, PowerPoint).