Don’t ride the wave. Be the one who starts it.
Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment.
For the 2026 season, we seek an experienced and talented individual to join the award-winning Atlantica Dreams Resort 5* Hotel in Rhodes Island as an Front Office Supervisor.
A Front Office Supervisor plays a key role in hotel operations by coordinating the front desk team during a shift and ensuring excellent guest service.
Key Responsibilities
- Supervise daily operations and leading the team of the Front Office.
- Oversee Front Office procedures, guest correspondence, and daily checklists.
- Deliver exceptional guest service, handle complaints with professionalism, and ensure service recovery aligns with brand standards.
- Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.
- Comply with all H&S rules, hotel policies, SOPs, and Brand Standards.
Education & Experience:
- Degree or diploma in Hospitality Management or related field preferred.
- Minimum 2–3 years of Front Office experience in a luxury hotel or resort
- Prior supervisory or team-leading experience preferred.
Skills & Competencies:
- Strong leadership and interpersonal skills
- Exceptional guest service mindset with attention to detail
- Excellent communication skills in English; additional languages are an advantage.
- Proficiency in PMS systems (Protel preferred) and Microsoft Office
- Ability to work flexible shifts, including nights, weekends, and holidays
- Calm, professional under pressure
Benefits
- Accommodation (if necessary) and board.
- Social insurance and other benefits according to Greek legislation.
- Opportunities to participate in professional training and development programs.
- Work in a multicultural and dynamic environment.
- Excellent career advancement opportunities within the organization.