Key Responsibilities:

• Manage group bookings and reservations efficiently.

• Handle rooming lists, billing, and group booking requirements accurately.

• Ensure timely and accurate data entry in the system (group bookings, arrival lists, special requests).

• Prepare and review group arrivals and related reports.

• Collaborate with the Deputy Group Sales Manager to send offers when required.

• Organize and conduct pre-con meetings with internal departments.

• Participate in site inspections with clients and partners.

• Work closely with Front Office, Housekeeping, F&B, and Credit departments to ensure seamless group experiences.

• Monitor special requests and ensure high levels of customer satisfaction.

Requirements:

• Previous experience in a similar role is highly desirable.

• Excellent communication and organizational skills.

• Proficiency in MS Office and PMS systems (Protel knowledge is a plus).

• Ability to multitask and meet deadlines.

• Team player with attention to detail and a strong sense of responsibility.

• Good command of English; knowledge of a second language is a plus.