Ace Hotel & Swim Club Athens at Glyfada

is looking to recruit a

Front Office & Reservations Manager

Join our soon-to-open home in Athens where sea meets sky, featuring ground-floor and rooftop pools and a pair of restaurants, serving as a portal to both the playful swim culture of the Riviera and the energy of the ancient capital. Work can be a beautiful thing when done beautifully, and it's a lot more fun done together than apart. Now all we need is you.

About us

Ace Hotel is a collection of individuals held together by an affinity for the soulful. We are not here to reinvent the hotel, but to readdress its conventions to keep them fresh, energised, human. We believe that hospitality is compassion, that it is not servility but genuine concern for others' well-being. We like the stories that come with things and think that wherever you are, you should feel like you're there. This, more than anything else, is why people want to sleep with us.

Job requirements:

• Provide daily direction and communication to employees so that guest’s service needs are met in a timely, efficient and knowledgeable manner. 
• Provide performance feedback and coaching on a regular basis to each team member. 
• Be available for employees or guests that experience problems or challenges, providing appropriate coaching, counseling, direction and resolution utilizing all resources available.
• Ensure employees have appropriate training and other resources to perform their jobs. Create and maintain a high quality work environment so team members are motivated to perform at their highest level. 
• Address disciplinary and/or performance problems according to company policy. 
• Perform and train employees on Check in / Check out procedures according to Ace standards.
• Communicate all guest service requests to the appropriate departments if the front office is unable to fulfill the request personally.
• Maintain and adhere to all appropriate reporting schedules and checklists; including, but not limited to: opening checklists, closing checklists, daily bucket checks, inventory, room assignments, etc.
• Laterally assist other departments in meeting guest service needs as necessary.
• Ensure all safety and security measures and procedures are followed and are in place.
• Master all areas of the Front Office operations including Opera, Synxis, Interfaces, call accounting system, etc.
• Manage the retail purchasing and reordering, including the processing of invoices, in accordance with budgets.
• Organize and communicate with Security for Upcoming events and or shift changes.
• Maintain office supply inventory and process PO’s.
• Attend regularly scheduled and mandatory meetings.
• Perform daily payroll updates.

What we offer: 

• Twelve-month hotel operation / indefinite employment contract
• Competitive salary based on experience and qualifications
• Excellent working environment in a Lifestyle Hotel
• International Brand / multinational hospitality company
• Unique location at the beautiful Athenian Riviera
• Great opportunities for career development
• Continuous training and coaching
• Supportive management and pleasant atmosphere

All applications will be treated with confidentiality.

Only selected candidates will be contacted for an interview. Valid working visa for Greece is mandatory.

If you want to be part of our team, please send us your cv.