About us:

Athens Walking Tours, a business unit of City Contact, has been shaping unforgettable experiences in Athens since 2004. Consistently ranked among the top walking tour operators in Europe, we have welcomed hundreds of thousands of guests from all over the world over the past 21 years.

Our mission is simple but powerful: to give the world a better view of Greece.

Today, we are a growing organization with 80+ professional guides and 30+ business experts, headquartered in Koukaki, just minutes from the Acropolis and the Syngrou-FIX metro station. We combine international standards with a warm Greek hospitality culture—and we genuinely enjoy what we do.

 

We are looking for:

We are looking for a people-oriented Tour Operations Executive to join our dynamic Operations team. This is a hands-on role for someone who enjoys solving problems, supporting people, and being part of a fast-paced, friendly environment.

If you like interacting with travelers from around the world, working as a member of a supportive team, and taking pride in delivering high-quality experiences, this role is for you.

 

What you will do:

You will work in the Operations Department (up to 40 hours per week — we respect work-life balance).

During your first month, you will receive structured, paid training across all core operational functions, so you fully understand how the business works end-to-end. Within the second month you will specialize in one or some of the teams based on your strengths, interests, and performance. Some examples about daily tasks:

Tour Guest Hosting

• Check in tour guests at the meeting points and ensure tours start smoothly and on time
• Provide orientation, tickets, and necessary equipment

Customer Support

• Support customers, partners, and colleagues via phone and email
• Manage bookings and resolve customer cases
• Handle daily administrative tasks from our Koukaki office

Guides & Tour Leader Coordination

• Organize and support daily collaboration with our guides
• Ensure smooth tour execution and fast issue resolution

Sales & B2B Support

• Assist with bringing in new customers
• Support and manage B2B and group clients

 

What you bring:

Required

• Minimum 2 years of experience in people-facing roles (Customer Support, Sales, PR, Tourism, Hospitality, Retail, F&B, etc.)
• Degree in any of Tourism, Business Administration, Operations, Marketing, Sales, Psychology, or related field
• Excellent Greek and English (written & spoken)
• Confident use of Google Docs or similar tools
• Strong communication, organization, and time-management skills
• Team spirit, empathy, patience, and a problem-solving mindset
• Willingness to learn and grow within a busy tourism organization

Nice to have

• Previous experience with tour operators, travel agencies, OTAs and/or DMCs

 

What we offer (and mean it)

• Stable employment and paid continuous training in a well-established 30-year-old company 
• Competitive salary plus a rewarding triple bonus scheme linked to performance and extra perks
• Private health insurance
• Clear career path toward Senior Executive and/or Manager roles
• Remote work days, depending on operational needs
• Vacation days spread throughout the year, even during busy seasons
• Public transportation card
• A welcoming office culture with daily healthy snacks, salad and fruit as well as parties and unforgettable feasts
• A central work location 5 minutes walk from the Syngrou FIX metro station and a team that respects your time and contribution.

 

Ready to apply?

If you want to be part of a team that represents Greece to the world—and grow professionally while doing so—we’d love to hear from you.

Please submit your CV in English via the application form available under the job advertisement on our website. For questions, you can contact us at 210 8846170.

Make travelers fall in love with Athens. Join us!