Front Office Manager-Semiramis

Key Responsibilities:

• Supervise and manage the front desk team to ensure smooth and efficient operations.

• Greet and assist guests, ensuring that their needs are met and expectations exceeded.

• Ensure proper handling of guest check-ins and check-outs, and resolve any issues promptly.

• Handle guest inquiries, complaints, and requests, providing solutions and service with a positive attitude.

• Train, motivate, and develop front office staff to deliver exceptional customer service.

• Participate in the preparation of the annual departmental operating budget plan and in Yield and Revenue meetings.

• Maintain and monitor the front office budget and reports, ensuring all financial records are accurate.

• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts

• Screens, interviews and selects potential staff for the department

• Coordinate with other hotel departments to ensure that guest needs are met in a timely manner.

• Ensure that the front office operates in compliance with hotel policies and procedures.

• Handle emergency situations and guest requests efficiently, ensuring a seamless experience.

• Performing other related duties as required by the hotel.

Qualifications:

• A degree in Hospitality Management or a related field.

• 3-5 proven experience in a front office or guest services role, in a managerial position in a luxury hotel.

• Strong leadership and communication skills.

• Exceptional customer service skills with a friendly and approachable demeanor.

• Ability to handle high-pressure situations and resolve conflicts effectively.

• Knowledge of OPERA or any other hotel management software and MS Office applications.

• Fluency in English (knowledge of additional languages is a plus).