The General Manager (GM) of Eliamos Villas Hotel & Spa is responsible for the operational excellence of the resort. This role ensures the seamless delivery of the brand’s promise of refined hospitality, personalized service, and sustainability. The GM oversees all departments—Rooms, Food & Beverage, Spa, Maintenance, and Administration—to deliver an exceptional guest experience while optimizing employee engagement.

Key Responsibilities

1. Leadership

• Lead, inspire, and develop a high-performing team aligned with Eliamos’ brand values and vision.
• Align with the resort’s business strategy and external associates and advisors
• Ensure continuous improvement of guest satisfaction, service quality, and financial performance.
• Represent Eliamos within the local community and tourism networks, maintaining strong relationships with partners and stakeholders.

2. Operations Management

• Oversee day-to-day operations to ensure efficiency, consistency, and adherence to brand standards.
• Ensure all departments—Front Office, Housekeeping, Food & Beverage, Spa, Engineering, HR, and Finance—operate seamlessly and collaboratively.
• Support reservations teams in driving occupancy, ADR, and guest loyalty.
• Maintain operational excellence through effective SOPs and preventive maintenance programs.
• Monitor service delivery standards and guest feedback (e.g., LQA, TripAdvisor) and take corrective action when needed.
• Coordinate and supervise the progress of the works, related to the improvement of the hotel product

3. Administration

• Contribute in the development and management of the annual business plan and operating budget.
• Manage relationships with local suppliers to improve cost and cash management and service delivery, in line with financial targets.
• Ensure compliance with financial procedures, audits, and cash-handling protocols.
• Administer payroll and related issues such as tips and benefits.

4. Guest Experience & Quality Assurance

• Champion a culture of personalized service and authentic guest engagement.
• Handle VIP arrivals, guest complaints, and special requests with professionalism and discretion.
• Ensure the property consistently achieves high guest satisfaction scores and brand recognition.
• Implement regular training and service audits to sustain five-star quality standards.

5. People & Culture

• Recruit, mentor, train, support, and retain top talent across all departments.
• Foster a positive, empowering workplace culture that promotes teamwork, accountability, and professional growth.
• Oversee staff training programs and performance evaluations.
• Ensure compliance with labor laws, health & safety regulations, and internal HR policies and procedures.

7. Community Engagement

• Engage with local suppliers, artisans, and the Kefalonian community to enhance the authenticity of the guest experience.

• Minimum 8–10 years of hospitality management experience, with at least 3 years as General Manager or Resort Manager in a luxury or boutique property.
• Proven success in luxury resort operations, guest experience management, and staff development.
• Strong leadership and interpersonal skills with the ability to inspire and motivate multicultural teams.
• Fluent in English (Greek highly desirable).
• Familiarity with PMS, POS, and hotel management systems.
• Excellent communication, negotiation, and decision-making skills.

Personal Attributes

• Charismatic and guest-focused with a genuine passion for hospitality.
• Hands-on, detail-oriented, and operationally strong.
• A creative and strategic approach to challenges.
• Committed to sustainability, wellness, and local culture.
• Calm under pressure with strong problem-solving and crisis management ability.

Working Conditions:

• The position requires flexible working hours, including weekends and holidays during the operational months in summer season, in accordance with business needs.
• A split-shift schedule would be required during peak operational periods (morning and evening service) to ensure management presence and service consistency.
• Full-time work with full benefits. Requirement to be full-time on site at least 7 months a year (in season) and with some flexibility for the off-season.

Performance Indicators

• Guest satisfaction and online reputation scores
• Employee engagement and retention rates
• Audit compliance and operational efficiency
• Brand consistency and service quality ratings

• Competitive renumeration package
• Dynamic, friendly and supportive working environment
• Strong Internal Mobility & Career Advancement Opportunities within SWOT Hospitality
• Wellbeing Matters: Work-Life Balance Initiatives