Donkey Hotels & Resorts

Front Desk Agent- Nous Santorini

About the Resort

Refined and elegant, NOŪS Santorini a member of Design Hotels / Marriott, masterfully balances contemporary design with the effortlessly minimalist style of the Aegean Sea. A Cycladic-made, all-new and original version of luxury is the key element that shapes NOŪS. Innovative and modern, it redefines the Cycladic resort experience.

As a 5-star, 119-room luxury property, NOŪS delivers high-end hospitality and elevated gastronomy to an international clientele seeking authenticity, refinement, and exceptional service.

About the Role

The Front Desk Shift Leader is responsible for managing his/her shift and guide the Front Desk Agents. Their main focus is to ensure that guests receive a highly personalized experience, which aligns with the hotel's brand, providing an exceptional guest experience.

Key Responsibilities:

• Collaborates with the Front Desk Supervisor to evaluate Front Desk Agents' performance.
• Participates actively in training programs to enhance personal and team growth.
• Maintains high standards of behavior, appearance, and professionalism at all times.
• Greets all guests in a friendly, courteous, and respectful manner.
• Addresses guest complaints in a prompt and appropriate manner to ensure guest satisfaction.
• Manages check-ins, check-outs, and reservations, ensuring proper guest room satisfaction to meet the guest preferences.
• Works closely with various departments to fulfill guest needs and requests, ensuring smooth operations across the hotel.
• Takes on additional duties as assigned by the Front Desk Supervisor, contributing to the efficient operation of the Front Desk.
• Ensures a high level of customer service is maintained, upholding the hotel's values and standards
• Performing other related duties as required by the hotel.

Requirements

• BA in Hospitality and Tourism Management or relevant studies.
• Excellent knowledge of the Greek and the English language - knowledge of any other language would be considered an asset.
• Excellent knowledge of Opera PMS.
• 2 years minimum experience as a Front Desk Shift Leader in a 4 or 5* Luxury Hotel

Company offers:

• Fixed Term Contract (season 2026)
• Career development opportunities
• Excellent working environment.
• Accommodation and meals on all working days.
• Transportation from/to staff houses.