Key Responsibilities:

• Greet and welcome guests warmly upon arrival
• Handle check-in and check-out procedures efficiently
• Manage guest requests, complaints, and feedback professionally
• Provide accurate information about the resort, local area, and services
• Maintain accurate records in the PMS and handle cash and billing
• Communicate effectively with all departments to ensure guest satisfaction
• Uphold the highest standards of service and guest relations

What We Expect from You:

• Previous experience in a front office or customer service role, ideally in hospitality
• Familiarity with hotel PMS systems (Protel knowledge is a plus)
• Excellent communication and interpersonal skills
• Positive attitude and a genuine passion for service
• Good command of English; additional languages are a plus
• Ability to work in shifts, including weekends and holidays

What We Offer:

• Opportunities for growth within Vincci Hoteles
• Employee discounts on resort services
• Accomodation for the season