Ace Hotel & Swim Club Athens at Glyfada, Athens
is looking to recruit 

Front Office Agent

Requirements

• Complete registration process in accordance with Ace Hotel’s check in standards:  greet guest, confirm length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to elevator.
• Close guest accounts at time of check out according to Ace Hotel’s Check out Standards: greet guest at check out, confirm and collect payment, and request feedback regarding stay. Update guest’s profile to ensure best possible service for future stays.
• Answers all reservations, main hotel switchboard, and emails in a friendly manner. When processing emails or listening to callers, ensure a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information.
• Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services.
• Maintains reservation request process and inventory controls for all lofts and other rooms accommodations, as needed, to maximize revenue and meet customer needs.

  What we offer

• Competitive salary based on experience and qualifications
• Excellent working environment in a Lifestyle Hotel
• International Brand / multinational hospitality company
• Unique location at the beautiful Athenian Riviera
• Great opportunities for career development
• Continuous training and coaching
• Supportive management and pleasant atmosphere